HomeAgain Reviews

I had query regarding implanting these microchips into my dogs while not residing in the U.S.A. I must admit after reading some of the feedback here I was not motivated to do so. I sent off an email 3 working days later recieved a reply.

I was looking at competitor that charges a once off amount for lifetime membership. Sent the email on the same day, until now, I have not recieved a reply.

I left a review on Amazon about this competitor. One complaint, no reply and secondly that they charge double the price on Amazon what they charge directly. The review was not accepted by Amazon because the Seller complained. Go figure...

I had query regarding implanting these microchips into my dogs while not residing in the U.S.A. I must admit after reading some of the feedback here I was not motivated to do so. I sent off an email 3 working days later recieved a reply.

I was looking at competitor that charges a once off amount for lifetime membership. Sent the email on the same day, until now, I have not recieved a reply.

I left a review on Amazon about this competitor. One complaint, no reply and secondly that they charge double the price on Amazon what they charge directly. The review was not accepted by Amazon because the Seller complained. Go figure...

Disappointment does not cover it. This company had zero problem, transferring ownership of my dog to another person without my authority. I was the primary person on the account. I received a phone call for the authority to exchange transfer of ownership, and when I called back to confirm they told me I had no rights and the account was changed. This company does not care about their animals. And they have zero respect for the owners. But they will take your money.

I have a rescue and used to recommend HomeAgain to others for years. NEVER AGAIN!!! My rescue is Dove Road Sanctuary & Safe Haven. We recently pulled a cat from within hours of being euthanized in a shelter, only to find out there was a chip in kitty that had another rescue's name. That rescue was a 35 hour drive away and so we both agreed that we needed to have the chip transferred to Dove Road. For almost two weeks, after phone calls (complete waste of time!) and several emails, there was no notification that they did anything. Finally the cat is on our Home again login page. How was I to know this, if no one even responded to emails? Their site makes searching lost pets and confirming your chip registration a complete nightmare. The website navigation and their staffing solutions needs a complete overhaul. I currently use a chip where I can transfer chips automatically and offer complete registration to all adopters. This way I am confident if the animals get lost, they can find our rescue. We put so very much into our animals. Shame on Home Again, they used to be in the forefront.

I have a rescue and used to recommend HomeAgain to others for years. NEVER AGAIN!!! My rescue is Dove Road Sanctuary & Safe Haven. We recently pulled a cat from within hours of being euthanized in a shelter, only to find out there was a chip in kitty that had another rescue's name. That rescue was a 35 hour drive away and so we both agreed that we needed to have the chip transferred to Dove Road. For almost two weeks, after phone calls (complete waste of time!) and several emails, there was no notification that they did anything. Finally the cat is on our Home again login page. How was I to know this, if no one even responded to emails? Their site makes searching lost pets and confirming your chip registration a complete nightmare. The website navigation and their staffing solutions needs a complete overhaul. I currently use a chip where I can transfer chips automatically and offer complete registration to all adopters. This way I am confident if the animals get lost, they can find our rescue. We put so very much into our animals. Shame on Home Again, they used to be in the forefront.

I have registered my pets with Home Again for 9+ years and every year my bill comes with incorrect contact information, (and the last time I updated it was two years ago) even though I've updated it online religiously every time there's a change because my pets are very important to me, which is the exact reason I had them chipped.

So, finally this year I tried to call them to see why this information is not showing correctly on my bill and what contact information they actually have if somebody calls it in.

I've been trying for the past two days and have been on Muzak hold for 15 minutes each time. Then, they finally come on with a message to leave your microchip and your contact information for a callback and I've yet to receive a response.

Go elsewhere.

Can't ever reach these people by phone. I've been trying to update a credit card and they won't even call me back to do that. Looking for another service that doesn't come with all these headaches! Website is terrible as well, can't log in, when it sends a new password reset, it doesn't work.

Can't ever reach these people by phone. I've been trying to update a credit card and they won't even call me back to do that. Looking for another service that doesn't come with all these headaches! Website is terrible as well, can't log in, when it sends a new password reset, it doesn't work.

I attempted to register my pet 4 consecutive days and received an error message each of the many times I clicked on "find my pet" (after entering and double-checking the required information). The error message included a toll-free number to call stating someone was on hand to assist 24/7. I called and there was only a
recorded message thanking me for my patience, asking me to hold, and promising to be back right away. I found several better options for HomeAgain. I suggest anyone with a microchipped pet search for alternatives.

They charged me twice and never refunded me, answered my emails or phone call. I just got off the phone with my bank to dispute the double charge. This company is 💩.

They charged me twice and never refunded me, answered my emails or phone call. I just got off the phone with my bank to dispute the double charge. This company is 💩.

For FOURTEEN years, I have been trying to register my two cats with these charlatans, but it has been a bureaucratic NIGHTMARE. Between the slobs at the shelter where I adopted my cats to these gasbags at Home Again, I have been given the run around that not even THE WORST government hellhole would put you through. And if you ask for accountability, some dork tells you that there's nothing they can do and that they "really don't want to do this with me!"

My pet passed away 3 weeks ago, I called to notify them and they stated they would send E mail to confirm..They never sent E mail to confirm..I've attempted to call them agsin and they never ever the phone, on hold several times for over 30 minutes.When I notified them 1st time I used auto message.Do not use this company, no customer service what so ever.

My pet passed away 3 weeks ago, I called to notify them and they stated they would send E mail to confirm..They never sent E mail to confirm..I've attempted to call them agsin and they never ever the phone, on hold several times for over 30 minutes.When I notified them 1st time I used auto message.Do not use this company, no customer service what so ever.

Went on site after vet inserted chip on our cat to finish the profile, first year being free. They asked for a credit card to renew yearly, (beware) DONT DO IT! The very next day three charges were made to our account two for $21.99 and one for $38.98. On my account profile it show three charges two for $0.00 and one for $16.99 WTF? Tried calling them and it goes right to elevator to hell music for about ten minutes then to give us your info and we'll call back haven't received any return calls. Sent them an email no return emails. Do not pay online wait for bill or better yet find another company there's a reason they have one star rating! Make sure you ask your vet what company they use.